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The ServiceNow Certified Implementation Specialist – Risk and Compliance Exam
Specification defines the purpose- audience- testing options- exam content coverage-
test framework- and prerequisites to become Certified Implementation Specialist – Risk
and Compliance certified.



The Certified Implementation Specialist – Risk and Compliance exam certifies that a
successful candidate has the skills and essential knowledge to contribute to the
configuration- implementation- and maintenance of ServiceNow Risk- Policy and
Compliance- and Audit Management applications.



Exam content is divided into Learning Domains that correspond to key syllabus and
activities typically encountered during ServiceNow implementations. In each Learning
Domain- specific learning objectives have been identified and are tested in the exam.
The following table shows the learning domains- weightings- and sub-skills measured by
this exam and the percentage of questions represented in each domain. The listed subskills should NOT be considered an all-inclusive list of exam content.



1 GRC Overview

• GRC Positioning and Framework

• Key Terminology

• Technical Details

10%

2 Implementation Planning

• Use Cases

• Implementation Team

• Implementation Checklist

• Personas- Groups- and Roles

5%

3 Entity Scoping

• Entity Scoping Overview

• Entity Type Approach

• Entity Class Approach

• GRC Entities Architecture

25%

4 Policy and Compliance Implementation Approach

• Policy and Compliance Record Lifecycles

• Policy and Compliance Architecture

• Policy Management Lifecycle

25%

5 Risk Implementation Approach

• Risk Record Lifecycle

• Risk Architecture

• Risk Scoring

• Risk Management Lifecycle

25%

6 Extended Capabilities

• Content Packs

• Integrations

• Performance Analytics

• Other Platform Capabilities

5%

7 Audit Management Implementation 5%

Total 100%



Exam Structure

The exam consists of approximately (45) questions. For each question on the
examination- there are multiple possible responses. The person taking the exam reviews
the response options and selects the most correct answer to the question.

Multiple Choice (single answer)

For each multiple-choice question on the exam- there are at least four possible
responses. The candidate taking the exam reviews the response options and selects the
one response most accurately answers the question.

Multiple Select (select all that apply)

For each multiple-select question on the exam- there are at least four possible
responses. The question will state how many responses should be selected. The
candidate taking the exam reviews the response options and selects ALL responses that
accurately answer the question. Multiple-select questions have two or more correct
responses.

Exam Results

After completing and submitting the exam- a pass or fail result is immediately
calculated and displayed to the candidate. More detailed results are not provided to
the candidate.

Exam Retakes

If a candidate fails to pass an exam- they may register to take the exam again up to
three more times for a cost of $100.